TERMS OF SERVICE OF E-DIETETYK.COM

Version: 1.0 Effective date: 23 March 2026

I. GENERAL PROVISIONS

1. These Terms of Service set out the rules for the provision of services by electronic means through the website available at e-dietetyk.com (hereinafter: the "Website"), including the terms of concluding and terminating contracts for the provision of services by electronic means, the terms of concluding contracts for the supply of digital content, the complaint procedure, and the rules for the protection of personal data.

2. The Service Provider and Administrator of the Website is:

   Wirgiliusz Ładziński ul. Pod Brzozami 16/8a, 03-995 Warszawa, Poland E-mail for legal correspondence: wirigiliusz@gmail.com Service e-mail: kontakt@e-dietetyk.com Phone number: +48 515 530 088 (natural person not conducting registered business activity)

   hereinafter referred to as the "Service Provider".

3. These Terms of Service are made available free of charge, in a manner enabling their acquisition, reproduction, and recording, through the Website at: https://e-dietetyk.com/regulamin. The User may review the Terms of Service before commencing use of the Website.

4. These Terms of Service constitute terms of service within the meaning of art. 8 of the Polish Act of 18 July 2002 on the Provision of Services by Electronic Means (ustawa z dnia 18 lipca 2002 r. o świadczeniu usług drogą elektroniczną, Dz.U. 2002 No. 144, item 1204, as amended).

5. Use of the Website requires prior acceptance of these Terms of Service. Registration of an Account or use of any Service shall constitute acknowledgement and acceptance of these Terms of Service.

6. The Website operates under the brand "e-dietetyk.com" with the tagline: "Your online dietitian — AI + dietitian care".

II. DEFINITIONS

The terms used in these Terms of Service shall have the following meanings:

1. Website — the website available at https://e-dietetyk.com, through which the Service Provider provides Services by electronic means.

2. User — a natural person who uses the Website, including Patients and Dietitians; only persons of legal age (18 years or older) with full legal capacity may be Users.

3. Patient — a User registered on the Website as a patient (consumer), who uses the Services to obtain an individual Nutrition Plan or dietary consultation.

4. Dietitian — a User registered on the Website as a dietitian, holding appropriate professional qualifications, who reviews, verifies, and approves Nutrition Plans generated by the AI System.

5. Account — an individual, password-protected User profile on the Website, created through Registration, enabling the use of Services.

6. Registration — a one-time action consisting of creating an Account on the Website by completing the registration form and accepting these Terms of Service.

7. Nutrition Plan — a personalised nutrition plan (diet) constituting Digital Content, generated by the AI System based on data provided in the Interview and verified by a Dietitian.

8. Interview (Health Questionnaire) — a form completed by the Patient containing data regarding their health condition, dietary preferences, allergies, diseases, body parameters (body weight, height), lifestyle, and other information necessary for the preparation of a Nutrition Plan.

9. AI System (Artificial Intelligence) — an automated system based on a language model (OpenAI GPT-4.1 or its successors), used on the Website to generate preliminary versions of Nutrition Plans based on Interview data, clinical rules, and a food product database.

10. Digital Content — data produced and delivered in digital form, within the meaning of the Polish Act of 30 May 2014 on Consumer Rights (ustawa z dnia 30 maja 2014 r. o prawach konsumenta), in particular Nutrition Plans.

11. Digital Service — a service allowing the production, processing, storage of, or access to data in digital form, including Account maintenance, access to Nutrition Plan history, and use of the Patient dashboard.

12. Services — all services provided by electronic means by the Service Provider to the User through the Website, including Digital Services and the supply of Digital Content.

13. Contract — a contract for the provision of Services by electronic means concluded between the Service Provider and the User under the terms set out in these Terms of Service.

14. Subscription — a recurring payment model for access to Services, automatically renewed on a monthly or annual basis, until cancelled by the User.

15. Trial Period — a free 7-day period of using the Website after Registration, enabling the Patient to familiarise themselves with the Website's functionalities.

16. Stripe — the external payment operator Stripe, Inc. (https://stripe.com), through which payment transactions are processed on the Website.

17. Health Data — personal data relating to the physical or mental health of a natural person, including the use of healthcare services, revealing information about the state of health, within the meaning of art. 4(15) of the GDPR.

18. GDPR — Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).

19. Consumer — a natural person performing a legal act with the Service Provider not directly related to their business or professional activity, within the meaning of art. 22(1) of the Polish Civil Code (Kodeks cywilny).

20. Business Day — a day from Monday to Friday, excluding public holidays in the Republic of Poland.

III. TYPES AND SCOPE OF SERVICES PROVIDED BY ELECTRONIC MEANS

1. Through the Website, the Service Provider provides the following Services:

   a) Maintaining a User Account — a free Digital Service consisting of maintaining an individual Account with access to the Patient dashboard or Dietitian dashboard, order history, Nutrition Plans, and settings.

   b) Generating personalised Nutrition Plans — a Service consisting of producing Digital Content (a Nutrition Plan) based on Interview data, using the AI System and verification by a Dietitian.

   c) Dietary care under a Subscription — periodic delivery of Nutrition Plans, plan modifications, monitoring of the Patient's progress, and contact with the assigned Dietitian.

   d) One-time Nutrition Plans — delivery of a Nutrition Plan for a period of 2 weeks (PLAN_2W) or 4 weeks (PLAN_4W) without a subscription obligation.

   e) Dietary consultation — an individual consultation with a Dietitian conducted through the Website.

   f) Trial Period — a free 7-day access to selected functionalities of the Website.

   g) Informational content — provision of articles, tips, and educational materials on the Website's blog (free of charge, without the need for Registration).

2. The Service Provider reserves the right to expand the scope of Services provided, introduce new functionalities, and modify existing ones, of which Users will be informed in accordance with the procedure for amending these Terms of Service.

3. A detailed description of individual Subscription plans, their scope, and current prices are available on the pricing page of the Website.

IV. CONDITIONS FOR THE PROVISION OF SERVICES

A. Technical requirements

1. Use of the Website requires the following minimum technical requirements:

   a) a device with Internet access (computer, tablet, smartphone);

   b) a web browser in its current version: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, or Opera, with JavaScript and cookies enabled;

   c) an active e-mail account;

   d) minimum screen resolution: 320 x 568 pixels.

2. The Service Provider shall not be liable for technical issues arising from the User's failure to meet the above requirements.

3. The Service Provider shall make every effort to ensure uninterrupted availability of the Website; however, it reserves the right to temporary technical interruptions related to maintenance, updates, or modernisation of the Website. Users will be notified of planned interruptions with adequate advance notice.

B. Registration and Account

1. Registration on the Website is voluntary and free of charge. Use of paid Services requires prior Registration.

2. In order to Register, the User is required to:

   a) complete the registration form, providing truthful, current, and complete personal data (name, e-mail address);

   b) set an individual password meeting the minimum security requirements specified in the form;

   c) read and accept these Terms of Service and the Privacy Policy;

   d) grant the required consents.

3. The User undertakes to:

   a) provide truthful and current data;

   b) promptly update their data in the event of any changes;

   c) not share their Account login credentials with third parties;

   d) promptly notify the Service Provider of any unauthorised access to the Account.

4. One Account may be assigned to only one User. Creating multiple Accounts by one person is prohibited, unless the Service Provider grants consent.

5. The User bears full responsibility for all actions taken using their Account.

6. Only persons of legal age (18 years or older) may use the Website. The Service Provider reserves the right to request verification of the User's age. If it is determined that the User is under 18 years of age, the Account will be immediately blocked and deleted.

V. TERMS OF CONCLUDING CONTRACTS

A. Contract for the provision of services by electronic means

1. A contract for the provision of the Digital Service of maintaining an Account is concluded upon completion of Registration (i.e., clicking the button confirming Registration and acceptance of the Terms of Service). This contract is concluded for an indefinite period.

2. The User may terminate the Account maintenance contract at any time by submitting a request to delete the Account through the Account settings on the Website or by sending a request to: kontakt@e-dietetyk.com. Account deletion shall take place within 14 Business Days of the request, subject to the settlement of active Subscriptions.

3. The Service Provider may terminate the Account maintenance contract with 14 days' notice in the event of:

   a) violation of the Terms of Service by the User;

   b) provision of false data;

   c) use of the Website in a manner inconsistent with its purpose or in violation of the law;

   d) no activity on the Account for a period exceeding 24 months.

B. Contract for the supply of Digital Content

1. A contract for the supply of Digital Content (Nutrition Plan) is concluded upon:

   a) in the case of a Subscription — placing an order and making payment (or commencing the Trial Period);

   b) in the case of a one-time Plan — placing an order and making payment.

2. Placing an order involves:

   a) completing the Interview (Health Questionnaire);

   b) selecting a pricing plan (Subscription or one-time Plan);

   c) making payment through the Stripe payment operator;

   d) confirming the order by clicking the "Order and pay" button or its equivalent.

3. Upon placing an order, the User will receive an e-mail confirmation at the provided address containing: order number, selected plan, amount, and estimated delivery time.

4. Digital Content (Nutrition Plan) is delivered to the User in digital form, accessible in the Account dashboard on the Website. The delivery time is up to 48 hours from the time of placing the order, unless the terms of a specific Service provide otherwise.

VI. PAYMENTS AND PRICES

1. Service prices listed on the Website are expressed in Polish zloty (PLN) and are gross prices (including all applicable taxes, if any).

2. Current Service prices as of the effective date of these Terms of Service:

   Service	Price
   Monthly care (OPIEKA_MIESIECZNA)	129 PLN / month
   Annual care (OPIEKA_ROCZNA)	99 PLN / month (annual billing)
   2-week plan (PLAN_2W)	price as per price list
   4-week plan (PLAN_4W)	price as per price list
   Dietary consultation (CONSULTATION)	399 PLN / one-time

3. The Service Provider reserves the right to change Service prices. Price changes shall not apply to already paid Subscriptions or orders placed before the date of the price change. Users will be notified of Subscription price changes at least 30 days in advance.

4. Payments are processed through the payment operator Stripe, Inc. The Service Provider does not store Users' payment card data — such data is processed exclusively by Stripe, in accordance with PCI DSS requirements.

5. Available payment methods include payment cards (Visa, Mastercard) and other methods made available by Stripe in Poland. Details of available payment methods are presented at the order stage.

6. In the case of a Subscription, payment is charged automatically in cycles corresponding to the selected plan:

   a) Monthly Care — monthly, from the date of contract conclusion;

   b) Annual Care — monthly for a period of 12 months (or as a one-time payment for the full year, depending on the selected option).

7. Automatic Subscription renewal occurs at the end of each billing period, unless the User cancels the Subscription before the end of the current billing period (see Section IX).

8. The User consents to automatic recurring payments when selecting a subscription plan and providing payment data.

9. The Service Provider shall issue payment confirmations (receipts) upon the User's request, sending them to the provided e-mail address within 7 Business Days of the request.

10. In the event of a failed recurring payment attempt, the Service Provider will make up to 3 retry attempts within 7 days. If unsuccessful after this period, the Subscription will be suspended and access to paid Services will be restricted. The User will be notified of the payment issue by e-mail.

VII. TRIAL PERIOD

1. A newly registered Patient is entitled to a free Trial Period lasting 7 (seven) calendar days, commencing from the date of Registration.

2. During the Trial Period, the Patient gains access to selected functionalities of the Website, as specified on the registration page. The scope of the Trial Period may change.

3. To use the Trial Period, the Patient is required to provide payment details (payment card) through Stripe. No charges are made during the Trial Period.

4. Automatic transition to a paid plan: Upon expiry of the Trial Period, unless the Patient cancels the Subscription before the Trial Period ends, an automatic transition to the paid subscription plan selected during Registration will occur, and the first payment will be charged on the day following the end of the Trial Period.

5. The Patient will be notified by e-mail of the approaching end of the Trial Period at least 2 days before its expiry, with information about the amount of the first payment and how to cancel.

6. Cancellation during the Trial Period is free and does not entail any charges. The Patient may cancel the Trial Period at any time through the Account settings.

7. Each User is entitled to use the Trial Period only once. The Service Provider reserves the right to refuse the Trial Period in the event of a reasonable suspicion of abuse (e.g., re-registration with a different e-mail address).

VIII. RIGHT OF WITHDRAWAL

A. Right of withdrawal — general rules

1. In accordance with the Polish Act of 30 May 2014 on Consumer Rights (ustawa z dnia 30 maja 2014 r. o prawach konsumenta, Dz.U. 2014, item 827, as amended), a Consumer who has concluded a distance contract has the right to withdraw from it without stating reasons within 14 days from the date of contract conclusion.

2. The right of withdrawal is available to Consumers and natural persons concluding a contract directly related to their business activity, where the content of the contract indicates that it does not have a professional character for that person.

3. The withdrawal period expires after 14 days from the date of contract conclusion (in the case of contracts for the provision of services or supply of digital content).

4. To exercise the right of withdrawal, the Consumer should inform the Service Provider of their decision by means of an unambiguous statement, sent:

   a) by e-mail to: kontakt@e-dietetyk.com;

   b) by post to: Wirgiliusz Ładziński, ul. Pod Brzozami 16/8a, 03-995 Warszawa, Poland.

5. The Consumer may use the model withdrawal form constituting Appendix No. 1 to these Terms of Service, but this is not mandatory.

6. To meet the withdrawal deadline, it is sufficient to send the withdrawal statement before the deadline expires.

B. Effects of withdrawal

1. In the event of effective withdrawal from the contract, the Service Provider shall refund to the Consumer all payments received without undue delay, no later than within 14 days from the date of receipt of the withdrawal statement.

2. The refund shall be made using the same means of payment as those used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different method of refund. The Consumer shall not incur any charges in connection with the refund.

C. Exceptions to the right of withdrawal — Digital Content

1. Pursuant to art. 38(13) of the Polish Act on Consumer Rights (art. 38 pkt 13 ustawy z dnia 30 maja 2014 r. o prawach konsumenta — Consumer Rights Act), the right of withdrawal does not apply to the Consumer with respect to a contract for the supply of digital content not delivered on a tangible medium, for which the Consumer is obliged to pay, if:

   a) the Service Provider has commenced performance with the Consumer's express and prior consent, and the Consumer was informed before the commencement of performance that they will lose the right of withdrawal after the performance is completed;

   b) the Consumer has acknowledged this;

   c) the Service Provider has provided the Consumer with confirmation as referred to in art. 15(1) and (2) or art. 21(1) of the Consumer Rights Act (ustawa o prawach konsumenta).

2. In the case of ordering a Nutrition Plan (Digital Content), before commencing the generation of the Plan, the Consumer will be asked to give their express consent to commence performance before the expiry of the withdrawal period and to acknowledge the loss of the right of withdrawal after performance is completed.

3. If the Consumer does not give the consent referred to in paragraph 10, delivery of the Nutrition Plan will take place after the 14-day withdrawal period has expired.

4. The right of withdrawal from the Account maintenance contract (a free Digital Service) is available under the general rules set out in paragraphs 1–8.

D. Model withdrawal form

1. The model withdrawal form constitutes Appendix No. 1 to these Terms of Service and is available at: https://e-dietetyk.com/formularz-odstapienia.

IX. CANCELLATION OF SUBSCRIPTION

1. The Patient may cancel a Subscription at any time through:

   a) the Account settings on the Website (section "My subscription" → "Cancel subscription");

   b) sending a cancellation statement to: kontakt@e-dietetyk.com.

2. Cancellation of a Subscription means opting out of automatic renewal. Access to paid Services is retained until the end of the current paid billing period.

3. Upon expiry of the paid billing period, the Patient's Account will be switched to a free mode with limited access to functionalities.

4. Cancellation of a Subscription does not result in the deletion of the Account or Nutrition Plan history. The Patient retains access to previously generated Plans.

5. Reactivation of a Subscription is possible at any time through the Account settings.

6. Cancellation of a Subscription during the Trial Period results in immediate termination of the Trial Period without any charges.

7. The Service Provider shall confirm the cancellation of the Subscription by e-mail, indicating the date of termination of access to paid Services.

8. In the case of an annual Subscription (OPIEKA_ROCZNA), the Patient may cancel the Subscription at any time; however, access to Services remains until the end of the paid annual period. A proportional refund for the unused period is not available, subject to the right of withdrawal specified in Section VIII.

X. NATURE OF SERVICES — MEDICAL DISCLAIMER

1. Nutrition Plans generated on the Website are for informational and educational purposes only. They do not constitute medical advice, diagnosis, or dietary treatment within the meaning of regulations on medical professions.

2. Nutrition Plans are developed using the AI System and verified by Dietitians; however, they do not replace an individual medical consultation, particularly in the case of:

   a) chronic diseases (diabetes, kidney, liver, heart, and digestive system diseases);

   b) eating disorders (anorexia, bulimia, binge eating disorder);

   c) pregnancy and breastfeeding;

   d) taking medications affecting metabolism or diet;

   e) conditions requiring a specialised medical diet.

3. Before commencing a Nutrition Plan, the Patient should consult a doctor, particularly if they suffer from any medical conditions or are taking medication.

4. The Service Provider shall not be liable for health consequences resulting from following a Nutrition Plan without prior medical consultation, improper use of the Plan, withholding health information in the Interview, or following the Plan contrary to medical advice.

5. The Patient undertakes to provide truthful, complete, and current information about their health condition in the Interview. Providing false or incomplete data may result in the generation of a Nutrition Plan unsuitable for the Patient's health condition, for which the Service Provider shall not be liable.

6. In the event of any alarming health symptoms while following a Nutrition Plan, the Patient should immediately discontinue the diet and consult a doctor.

XI. USE OF ARTIFICIAL INTELLIGENCE (AI)

1. Transparency: The Website uses an AI System (OpenAI GPT-4.1 model or its successors) to generate preliminary versions of Nutrition Plans. The User is hereby informed of the use of artificial intelligence in the process of creating Digital Content, in accordance with the transparency requirements of Regulation (EU) 2024/1689 of the European Parliament and of the Council (AI Act).

2. Role of AI: The AI System processes Interview data, a food product database, clinical rules, and nutrition protocols to generate a personalised Nutrition Plan proposal. AI creates only a preliminary draft version.

3. Role of the Dietitian: Every Nutrition Plan generated by the AI System is subject to mandatory review, verification, and approval by a qualified Dietitian. The Dietitian may modify, supplement, or reject an AI-generated Plan. The Nutrition Plan is delivered to the Patient only after approval by the Dietitian.

4. AI limitations: Despite its technological sophistication, the AI System may generate imperfect, incomplete, or content requiring correction. Therefore, every Plan undergoes human review. The Service Provider does not guarantee the flawlessness of AI-generated results.

5. Data used by AI: The AI System processes only data provided in the Interview and data from the internal food product database and clinical rules. Patient data is transmitted to the AI provider (OpenAI) in anonymised form to the extent technically possible. Details of data processing are described in the Privacy Policy.

6. No autonomous medical decisions: The AI System does not make autonomous decisions regarding the Patient's health. Every decision to deliver a Nutrition Plan is made by a Dietitian.

7. The Service Provider may change the AI provider or model used on the Website, provided that the change does not lead to a significant reduction in Service quality. Users will be informed of significant changes regarding the AI used.

XII. PERSONAL DATA

1. The controller of Users' personal data is the Service Provider — Wirgiliusz Ładziński, ul. Pod Brzozami 16/8a, 03-995 Warszawa, Poland.

2. Personal data is processed in accordance with the GDPR, the Polish Act of 10 May 2018 on the Protection of Personal Data (ustawa z dnia 10 maja 2018 r. o ochronie danych osobowych), and these Terms of Service.

3. Detailed rules for personal data processing, including the purpose, scope, legal bases for processing, retention period, User rights, and information about data recipients, are set out in the Privacy Policy available at: https://e-dietetyk.com/polityka-prywatnosci.

4. Provision of personal data is voluntary but necessary for Registration and use of Services. Refusal to provide data may prevent the provision of Services.

5. The User has rights under the GDPR, including: the right of access to data, rectification, erasure, restriction of processing, data portability, objection, and the right to lodge a complaint with the President of the Polish Data Protection Authority (Prezes Urzędu Ochrony Danych Osobowych — UODO).

XIII. HEALTH DATA

1. In the course of using the Website, the Patient provides Health Data through the Interview (Health Questionnaire), including data concerning: body weight, height, diseases, food allergies, intolerances, medications taken, supplements, dietary preferences, and lifestyle.

2. Health Data constitutes a special category of personal data within the meaning of art. 9 of the GDPR. Processing of Health Data is based on the Patient's explicit consent (art. 9(2)(a) GDPR), given before completing the Interview.

3. The purpose of processing Health Data is solely the preparation of a personalised Nutrition Plan and ensuring the Patient's health safety (identification of contraindications, allergies, interactions).

4. Security of Health Data: Health Data stored in the Service Provider's system is encrypted using the AES-256-GCM algorithm (Advanced Encryption Standard, 256-bit key, Galois/Counter Mode). Encryption covers in particular:

   a) Interview responses (Interview.answers);

   b) medical flags (Interview.medicalFlags);

   c) Nutrition Plan content (DietPlan.content).

5. Access to decrypted Health Data is limited to: the Patient (regarding their own data), the assigned Dietitian, and the Website Administrator (to the extent necessary for Service provision and complaint handling).

6. Health Data is stored on a server located within the European Union (Lithuania, provider: Hostinger International Ltd.).

7. The Patient has the right to withdraw their consent to the processing of Health Data at any time. Withdrawal of consent results in the inability to continue generating Nutrition Plans but does not affect the lawfulness of processing carried out before the withdrawal.

8. Details regarding the processing of Health Data are set out in the Privacy Policy.

XIV. INTELLECTUAL PROPERTY RIGHTS

1. The Website, its graphic design, logo, the name "e-dietetyk.com", software, databases, texts, graphics, multimedia, and other materials published on the Website are subject to the rights of the Service Provider or third parties who have granted the Service Provider appropriate licences, and are protected under the Polish Act of 4 February 1994 on Copyright and Related Rights (ustawa o prawie autorskim i prawach pokrewnych), the Polish Act of 30 June 2000 — Industrial Property Law (Prawo własności przemysłowej), and other legal provisions.

2. Nutrition Plans delivered to the Patient constitute a work within the meaning of copyright law. The Patient obtains a non-exclusive, non-transferable licence to use the received Nutrition Plan solely for personal use.

3. The following is prohibited in particular:

   a) copying, modifying, distributing, publicly making available, or commercially exploiting Nutrition Plans without the written consent of the Service Provider;

   b) removing or modifying copyright notices, trademarks, or information about intellectual property rights;

   c) using the Website's content to create competing products or services;

   d) automated data extraction from the Website (web scraping, data mining) without the written consent of the Service Provider.

4. By publishing any content on the Website (e.g., reviews, comments), the User grants the Service Provider a non-exclusive, royalty-free, territorially unlimited licence to use such content for purposes related to the operation and promotion of the Website.

XV. SERVICE PROVIDER'S LIABILITY

1. The Service Provider shall exercise due diligence to ensure the proper functioning of the Website and the provision of Services at the highest level.

2. The Service Provider shall be liable for non-performance or improper performance of Services on the terms set out in the Polish Civil Code (Kodeks cywilny), subject to the limitations arising from these Terms of Service and applicable legal provisions.

3. The Service Provider shall not be liable for:

   a) health consequences of following a Nutrition Plan without prior medical consultation or contrary to medical advice (see Section X);

   b) consequences of the Patient providing false, incomplete, or outdated data in the Interview;

   c) interruptions in the Website's operation resulting from causes beyond the Service Provider's control, including technical infrastructure failures, hacking attacks, failures of internet service providers, force majeure events;

   d) temporary limitations in Website availability related to planned maintenance or updates;

   e) actions or omissions of payment operators (Stripe), hosting service providers, or other third parties;

   f) data loss resulting from circumstances beyond the Service Provider's control;

   g) content published by Users on the Website;

   h) unauthorised access to the User's Account resulting from the User's failure to maintain security practices (e.g., sharing the password with third parties).

4. Force majeure: The Service Provider shall not be liable for non-performance or improper performance of obligations under these Terms of Service if caused by force majeure events, i.e., external events that are unforeseeable and unavoidable, such as: natural disasters, epidemics, wars, strikes, telecommunications system failures, decisions by public authorities.

5. To the extent permitted by applicable law, the total liability of the Service Provider towards a User who is not a Consumer, arising from or related to the Contract, shall be limited to the amount paid by the User for Services in the 12 months preceding the event giving rise to the claim.

6. The limitations of liability set out in this section shall not exclude or limit the Service Provider's liability towards a Consumer to the extent arising from mandatory provisions of law.

XVI. COMPLAINTS

1. The User has the right to file a complaint regarding Services provided by the Service Provider.

2. A complaint may be filed:

   a) by e-mail to: kontakt@e-dietetyk.com;

   b) by post to: Wirgiliusz Ładziński, ul. Pod Brzozami 16/8a, 03-995 Warszawa, Poland.

3. A complaint should contain at least:

   a) the User's first and last name;

   b) the e-mail address associated with the Account;

   c) a description of the problem forming the basis of the complaint;

   d) the date the problem occurred;

   e) the expected resolution.

4. The Service Provider shall process the complaint within 14 calendar days from the date of receipt and shall inform the User of the outcome at the e-mail address from which the complaint was sent, or at the address indicated in the complaint.

5. If the complaint needs to be supplemented, the Service Provider shall request the User to provide additional information. The complaint processing period runs from the date a complete complaint is received.

6. In the case of Digital Content (Nutrition Plan), the Consumer is entitled to remedies for non-conformity of Digital Content with the contract, as provided for in the Polish Act on Consumer Rights (ustawa o prawach konsumenta, art. 43b et seq.), in particular:

   a) the right to demand that the Digital Content be brought into conformity with the contract;

   b) the right to make a statement of price reduction;

   c) the right to withdraw from the contract — if the Digital Content is non-conforming with the contract in a significant way or if the non-conformity persists despite an attempt to remedy it.

7. The Service Provider shall be liable for non-conformity of Digital Content with the contract that existed at the time of delivery of the Digital Content and was revealed within 2 years from that time.

XVII. OUT-OF-COURT DISPUTE RESOLUTION

1. The Consumer may use out-of-court means of handling complaints and pursuing claims, in particular:

   a) ODR Platform — an online platform for resolving disputes online, available at: https://ec.europa.eu/consumers/odr. The ODR Platform enables the Consumer and the Service Provider to submit a dispute for resolution by an entity offering alternative dispute resolution (ADR) methods.

   b) Municipal (District) Consumer Ombudsman (Miejski/Powiatowy Rzecznik Konsumentów) — the Consumer may seek assistance from the relevant consumer ombudsman.

   c) Voivodeship Inspector of Trade Inspection (Wojewódzki Inspektor Inspekcji Handlowej) — the Consumer may apply for mediation proceedings or dispute resolution before a permanent consumer arbitration court operating at the Voivodeship Inspector of Trade Inspection.

   d) Consumer organisations — the Consumer may obtain free legal assistance from, among others, the Polish Consumer Federation (Federacja Konsumentów, www.federacjakonsumentow.org.pl) or the Polish Consumers Association (Stowarzyszenie Konsumentów Polskich, www.konsumenci.org).

2. Use of out-of-court dispute resolution methods is voluntary and requires the consent of both parties.

3. Detailed information on out-of-court dispute resolution methods is available on the website of the Office of Competition and Consumer Protection (Urząd Ochrony Konkurencji i Konsumentów): https://www.uokik.gov.pl/pozasadowe-rozwiazywanie-sporow-konsumenckich.

XVIII. PROHIBITION OF PROVIDING UNLAWFUL CONTENT

1. The User undertakes to use the Website in compliance with applicable law, principles of social coexistence, and the provisions of these Terms of Service.

2. It is prohibited for the User to provide unlawful content, in particular:

   a) content infringing on the personal rights of third parties;

   b) content inciting violence, hatred, or discrimination;

   c) pornographic or obscene content;

   d) content infringing on the intellectual property rights of third parties;

   e) content constituting spam or unsolicited commercial information;

   f) content containing malicious software (viruses, Trojans, worms);

   g) content misleading other Users.

3. The following actions that may disrupt the proper functioning of the Website are prohibited:

   a) attempts to gain unauthorised access to the Website's IT systems;

   b) automated data extraction from the Website without the Service Provider's consent;

   c) excessive or disproportionate loading of the Website's infrastructure;

   d) impersonating other persons or entities.

4. In the event of a violation of the above prohibitions, the Service Provider has the right to:

   a) remove the unlawful content;

   b) block the User's Account;

   c) terminate the Contract with immediate effect;

   d) take other legally available measures, including notifying the appropriate law enforcement authorities.

XIX. AMENDMENT OF TERMS OF SERVICE

1. The Service Provider reserves the right to amend these Terms of Service for important reasons, in particular in the event of:

   a) changes in applicable legal provisions that directly affect the content of the Terms of Service;

   b) a court ruling or administrative decision affecting the content of the Terms of Service;

   c) changes in the scope or nature of the Services provided by the Service Provider;

   d) changes in the technical conditions of Service provision;

   e) the need to counteract abuse;

   f) changes in the Service Provider's data.

2. The Service Provider shall notify Users of a planned amendment to the Terms of Service at least 14 days in advance of the effective date of the amended Terms of Service, by:

   a) posting information about the amendment on the Website;

   b) sending a notification to the e-mail address associated with the User's Account.

3. The notification of the amendment shall contain: a summary of changes, the consolidated text of the amended Terms of Service, the effective date of the amended Terms of Service, and information about the right to terminate the Contract.

4. A User who does not accept the amended Terms of Service has the right to terminate the Service Contract within 14 days from the date of receipt of the notification, effective as of the date the amended Terms of Service enter into force. Termination is made by sending a statement to: kontakt@e-dietetyk.com or by deleting the Account.

5. Failure to terminate the Contract within the period referred to in paragraph 4 shall be deemed acceptance of the amended Terms of Service.

6. Amendment of the Terms of Service shall not affect rights acquired by the User before the effective date of the amended Terms of Service, in particular the terms of orders placed and paid for before that date.

XX. FINAL PROVISIONS

1. These Terms of Service are governed by the laws of the Republic of Poland.

2. In matters not regulated by these Terms of Service, the provisions of Polish law shall apply, in particular: the Civil Code (Kodeks cywilny), the Act of 18 July 2002 on the Provision of Services by Electronic Means (ustawa o świadczeniu usług drogą elektroniczną), the Act of 30 May 2014 on Consumer Rights (ustawa o prawach konsumenta), and the GDPR.

3. Any disputes between the Service Provider and a User who is not a Consumer shall be resolved by the court having jurisdiction over the Service Provider's seat.

4. Any disputes between the Service Provider and a Consumer shall be resolved by the court having jurisdiction in accordance with the provisions of the Polish Code of Civil Procedure (Kodeks postępowania cywilnego).

5. Severability clause: If any provision of these Terms of Service is held to be invalid or unenforceable by a competent court or authority, the remaining provisions of the Terms of Service shall remain in full force and effect. In place of the invalid or unenforceable provision, the applicable legal provision closest to the purpose of the invalid provision shall apply.

6. All appendices to these Terms of Service constitute an integral part thereof.

7. These Terms of Service enter into force on 23 March 2026.

APPENDIX NO. 1 — MODEL WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the contract)

Addressee: Wirgiliusz Ładziński ul. Pod Brzozami 16/8a, 03-995 Warszawa, Poland E-mail: kontakt@e-dietetyk.com

I/We (*) hereby inform you of my/our (*) withdrawal from the contract for the provision of the following service / supply of the following digital content (*):

............................................................................

Date of contract conclusion (*) / date of receipt (*): ..............................

Name of the consumer(s): ..........................................

Address of the consumer(s): ....................................................

E-mail address: .............................................................

Signature of the consumer(s) (only if this form is sent in paper form): .......................................................

Date: ......................................................................

(*) Delete as appropriate.

Terms of Service of e-dietetyk.com — version 1.0, effective from 23 March 2026.